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How long have you been in business?
What services do you provide?
What is the difference between web design and programming?
What is included in your technical support?
Should I accept just any update from Microsoft?
Should I delete every program that is considered to be a virus?
How long have you been in business?
Since November 1987 when a nursing home asked for someone to support and make programming changes to existing office applications.
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What services do you provide?
Web design, programming, technical support, training, manual writing, technical writing, and just about anything in the IT field. We do not sell computers or components but can assist you in your purchases.
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What is the difference between web design and programming?
Design is mostly text and images presenting a presence on the world wide web.
Programming adds interactivity between visitors to your web site and the visitor. Such interaction includes signing up for something, forums, product listing that can be updated over time, and especially e-commerce. Providing site management tools also is a programming aspect. Basically, anything you want on your site that you can change at will or expect a visitor to provide is involving programming.
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What is included in your technical support?
Computers are scanned for disk defrag needs, full virus scan, full spyware check, updates from Microsoft and other software products all of which any user could perform themselves, but in an office, they should be doing their job and not IT actions. Further, these checks are performed on multiple computers at the same time until as many office computers as possible are running the checks simultaneously. Besides, what does a user do when a hidden virus is found? Does the user know the difference between good and bad updates? Accepting just any Microsoft update is not always wise.
Then we stand out because we check the Event Viewer and deal with all the yellow warnings and red errors that are logged affecting computer performance.
Additionally, we provide a backup solution for local content so personal e-mails and local documents are not lost.
And then there is the available support when users have a question. Just have them pick up a phone or e-mail and we will address it. Some offices use a point of contact person so as to track both solved and open issues.
This service is available anywhere through the remote tools that are free to your company.
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Should I accept just any update from Microsoft?
No. Sometimes Microsoft will suggest an update that is not appropriate for your computer, such as Office 2007 updates when you have Office 2003.
Additionally, because of our exposure to the environment, there are certain updates that disable functionality because the focus of the update is to keep the bad guys out and letting the good guys make the changes on their own when things break.
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Should I delete every program that is considered to be a virus?
No. Once a virus protection program attempted to remove a virus and ended up deleting important files that caused a complete reinstall of all software.
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